Our most amazing offer is very straightforward, but comes with some things we need to explain, namely if you decide to return products. We are committed to ensuring a fair and transparent process for returns and refunds under our "Buy 1 Get 3 Free" offer. Please read the following policy carefully:
1. GENERAL RETURN POLICY:
- Return Period: As is standard for Lily Ella, refunds must be initiated within 14 days of receiving your products.
- Condition of Products: All items must be returned in their original condition, with all tags and packaging intact.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns (i.e. we need to match it to an existing, qualifying order)
2. RETURNING THE PAID PRODUCT:
- Full Refund: If you return the paid product, you are eligible for a full refund of the purchase price, but:
- Return of Free Items: The three free items must also be returned in their original condition. Failure to return the free items will result in a deduction from your refund equal to the regular price of the unreturned items.
3. RETURNING FREE PRODUCTS ONLY:
- No Monetary Refund: Returning any of the free items will not entitle you to a monetary refund, as these items were not individually purchased.
- Exchange Option: We may offer an exchange for a returned free item, subject to availability and it being the same price.
4. PARTIAL RETURNS:
- Adjustment to Refund: If you keep one or more of the free items but return the rest (including the paid item), the refund will be adjusted. The value of the kept free item(s) will be deducted from the refund amount at their regular price.
5. EXCHANGES:
- Product Exchanges: We may offer exchanges for the same product in a different size or colour, subject to availability.
- No Cash Value: Free items have no cash value and cannot be exchanged for a different product or for store credit.
6. PROCESSING RETURNS AND REFUNDS:
- Return Shipping: Customers are responsible for return shipping costs unless the product is defective or an incorrect item was received.
- Refund Processing: Refunds will be processed within 7 working days after we receive the returned items.
7. EXCEPTIONS:
- Defective or Damaged Products: If any product is defective or damaged upon arrival, please contact us immediately for assistance.
8. CUSTOMER SERVICE:
- Contact Information: For any queries or assistance with returns, please contact our customer service at info@lilyellacollection.com, or on our live chat.
By making a purchase with us under the "Buy 1 Get 3 Free" offer, you agree to adhere to this return and refund policy. We reserve the right to refuse returns that do not comply with our policy.
